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Addiction is considered a disease, but the good news is that modern medicine has effective cures and treatments. You can use our free and confidential online tools to find and compare addiction treatment centers in your local area. Everybody has their own unique needs, and it is important for you to compare inpatient and outpatient facilities with different focuses, price ranges, and techniques.

Recent Addiction Treatment Center Reviews

A shameless racket
0.5
  • J reviewed 6 days ago
  • last edited 3 days ago

I had the misfortune of seeking out this “service” a few years ago. I sought a basic opinion and paid $150 cash (my high end insurance plan was not accepted,) the counselor than had the nerve to tell me I needed their outpatient program but would not take my insurance. Their outpatient program just steers you into AA. Nothing against AA, but AA can be attended for free. Needless to say, I cut my losses and never contacted them again. Stay away at all costs.

Message of Hope not so hopefull
0.0
  • S reviewed 6 days ago
  • last edited 3 days ago

You can’t get your hopes up when it comes to somebody even answering the phone at this Center. I have left multiple messages for Sonya Mills, because that’s the only one you can leave a message for, and not one single return call. This is not acceptable when dealing with this type of disease. They should rename this facility, because there’s no hope in anything they are supposed to stand for. Very upsetting!

Couldn't believe it.
0.0
  • P reviewed 1 week ago
  • last edited 1 week ago

I came in voluntarily for an alcohol addiction. From the beginning of the intake I explained that I wasn’t comfortable taking urine test. I was told since I was there voluntarily that they could be flexible. My very first day of a group meeting the owner called me in to talk to him to discuss my aversion to the urine test. I told him I felt they were unnecessary all they need to do is ask me. I told him I was not here to lie or be treated like a child and he said to me ” well you could tell me one thing and then change your mind next week and take it back ” that was practically blatantly calling me a liar. He said he would like to help but that is how they do it.

For a substance abuse center who claims they want to help I think they could have waved this small policy. They could have at least gave me a couple weeks to clear my head up and then revisited the topic.

Good luck in your search.

Mrs
5.0
  • MA reviewed 2 weeks ago
  • last edited 1 week ago

Our son is doing so well since he was at Clay Crossing 8 months ago. He’s gone back a couple of times to see his counselor, as he continues to help him. We love how they care! Can’t express how much we appreciate what they did for him, more than any other place he had been.

HORRIBLE
1.0
  • ML reviewed 2 weeks ago
  • last edited 2 weeks ago

My daughter has been at the inpatient facility in Chicago and Lake Villa. As someone in the field I feel that I am in a good position to review these facilities. In one word: HORRIBLE! Don’t let the nice intake people fool you. They get a lot of court ordered people and Medicaid people so if that is your lot then go for it because you will be right at home in the typical “institution” atmospher…..including being yelled at, shamed, and mistreated by other patients. Please don’t misunderstand me, if you are on medicaid that doesn’t mean you are somehow less than….it just means you tend to be subject to the type of providers that tend to accept Medicaid. When I was a young single mother I was on it myself so I speak from experience. My daughter transferred from the chicago to the lake villa facility thinking that it would be better there and it was just as bad if not worse. I have tried several times to check on her status and they won’t even let her call me as she only gets two calls a week, not a day, a WEEK. If you have private insurance I highly recommend another facility. At this point my daughter will probably stay as the goal is to get sober and she seems to be ready to “go to any lengths”. It is wet sad and upsetting to me that we are actually paying for her and us to be treated this way. I can only hope that this experience will make her realize she never wants to drink again because she never wants to go through this hell again.

I WOULD NOT GO UNLESS YOUR DESPERATE
1.0
  • JS reviewed 2 weeks ago
  • last edited 2 weeks ago

I SHOWED UP FOR A 3-5 DETOX, CONSTANTLY WAS HARPED ON ABOUT STAYING 45 DAY. MY INTAKE NURSES ASSISTANT KNEW VERY LITTLE ABOUT PAPER WORK. MY HEARTBURN MEDICINE WAS TAKEN FROM ME AND I WAS TOLD I COULD ONLY GET IT FROM THE NURSE. ONCE INSIDE PLACE WAS VERY DIRTY AND WORN DOWN. I WAS SHOWN TO MY ROOM ALL FURNITURE WAS DAMAGED. TV DID NOT WORK, BED VERY UNCOMFORTABLE. TOILET A FECES STUCK TO SIDES OF IT. ROOM WAS ABOUT 50 DEGREES WITH A LITTLE SPACE HEATER IN THE MIDDLE OF IT PLUGGED IN, THE BOILER WASN’T WORKING RIGHT SO IT MIGHT BE 2-3 DAYS BEFORE THERE WAS GOOD HEAT. THERE WERE NO MOLDINGS ON THE DOORS YOU COULD SEE IN AND OUT EVEN WITH THE DOOR SHUT.I WAS INFORMED THERE WAS A NICER ROOM BUT I COULDN’T STAY THERE BECAUSE IT HAD A BIG PICTURE WINDOW AND THERE WAS NO WAY TO HEAT THE ROOM. I WAS GIVEN A TOUR THE KITCHEN IS RUN BY THE TENANTS AND IT IS COMMERCIAL NO ONE IS SERVESAFE THAT I COULD SEE. THE NOISE IS RIDICULOUS HOOTING AND HOLLERING ALL THE TIME. I ASKED FOR MY HEARTBURN MED WAS TOLD NURSE HAD TO GIVE IT TO ME. I CHECKED IN AT 5PM FRI LEFT 12:30 SAT NEVER SAW A NURSE OR A DR. BUT I WAS GIVEN ATIVAN SEVERAL TIMES BUT COULDN’T GET OMEPRAZOLE. ALSO WHILE I WAS THERE TWO GIRLS SHOWED UP WHO WERE FRIENDS WITH THE CNA TO HANG OUT, FINALLY THE GUY IN CHARGE ASKED THEM TO LEAVE BECAUSE THEY DID NOT WORK THERE OR WERE NOT PATIENTS. BUILDING NEEDS TO BE REDONE STAFF RETRAINED HEALTH DEPT NEEDS TO EXAMINE THE FACILITY. THE 2 CNAS WERE VERY COURTEOUS AND THE SECRETARY JOE WAS COURTEOUS AND GENEROUS, THE BUILDING NEEDS TO BE REDONE OR RELOCATED.

Not what they seem
0.5
  • H reviewed 2 months ago
  • last edited 3 weeks ago

If possible I would give this facility 0 stars. I was initially told over the phone when looking for a facility to send my husband to that even though other facilities will title themselves dual diagnosis they were 1 of 2 facilities in the state who were actually dual diagnosis. The other facilities just list themselves that way but do not have the means to actually be considered as full time dual diagnosis. Since that was my main focus on what we needed I thought this would be the best facility for our circumstances. When we arrived we were not greeted by anyone but left only to stand in the foyer awkwardly until I found someone to ask where we should go. It was very disorganized with staff and residents constantly walking in and out of the area where we did registration. The facility was definitely not as kept out doors as the pictures appear it to be. There was no privacy at all during registration other than a little office to do paperwork in where the computer, printer etc were sitting on a fold up chair or on the floor. It was in no way an organized or a comfortable check in process. The staff doing registration was not friendly or personable. Just trying to get through what she had to say during the process and other than that said nothing. During the check in process from my husband’s point of view, after being strip searched, he then gets to listen to staff over walkie talkies degrade him and call him names. He did not feel comfortable at all there so he did not end up staying. Less than 24hrs there and they were not willing to discuss any part of a refund even after I addressed the concerns with the facility we had and they pretty much brushed them aside with no resolution or even concern other than a fake apology over e-mail. When he asked them to leave they told him he needed to wait until a specific time for paperwork purposes. My opinion is he had to wait to get to that 24 hour point so they could say he was there for 24 hours and could charge for that. They refused to give him all his belongings he came with when he left and when I tried to retrieve them the answer I got was ridiculous. He came in w a bag full of books to read and they went no where other than the room he stayed in for one night, and now magically they don’t know what happened to them. Their response was sometimes this can happen if they are not taken the day he leaves. Well they would have been taken that day except staff told him he was not allowed to take it. Kind of a contradiction. They also did not allow him to take his electric razor brought with him as well and when I contacted them to return that they asked if they were using the card on file for shipping costs. I told them no that they need to be responsible for any costs since he was not aloud to take it when he left. They said they would and said it was sent back to us and I have still yet to receive it 2+ months later. There are much better rehabs out there that do actually care about their real purpose in helping people and not just in it for the money. I would highly NOT recommend sending anyone you love to life facility- it’s a joke how they handled everything from the moment we got there until now. Do not allow the person who answers the phone who is specially trained to talk to you over the phone to feed you lies about the facility just to get you in the door. Be careful who and what you believe.

Owe it all to my counselors
5.0
  • J reviewed 2 months ago
  • last edited 3 weeks ago

My overall experience here was amazing; from the team in general, and the program, to the surroundings and “extras”. However, I have to say that I wouldn’t be where I am today if it weren’t for my counselors. I will forever be grateful to them for their experience, professionalism, and kindness, as well as their patience.

toxic environment
0.5
  • an animal lover reviewed 3 months ago
  • last edited 3 months ago

Toxic environment. Client care is compromised because employees are visibly stressed and unhappy. If this is a place that promotes mental health then staff need to practice what they preach.

Incompetent
1.0
  • JD reviewed 3 months ago
  • last edited 3 months ago

Complete and total incompetence at every level .. No organization or recordkeeping whatsoever..
Nobody has a clue what the hell is going on and when you need information you get put on hold for an hour while everyone asks each other what is going on and an hour later you get absolutely nowhere ..
When I graduated the program they did not have my certificate and just shrug their shoulders and said ‘whoops somebody made a mistake ‘
Absolute clown show .

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